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[3873] FAQ/troubleshooting section added.
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@@ -7,7 +7,7 @@ dist_html_DATA = $(HTMLDOCS) kea-guide.css
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DOCBOOK = kea-guide.xml intro.xml quickstart.xml install.xml admin.xml config.xml
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DOCBOOK += keactrl.xml dhcp4-srv.xml dhcp6-srv.xml logging.xml ddns.xml hooks.xml
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DOCBOOK += libdhcp.xml lfc.xml stats.xml ctrl-channel.xml
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DOCBOOK += libdhcp.xml lfc.xml stats.xml ctrl-channel.xml faq.xml
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EXTRA_DIST = $(DOCBOOK)
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DISTCLEANFILES = $(HTMLDOCS) $(DOCS) kea-messages.xml
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134
doc/guide/faq.xml
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134
doc/guide/faq.xml
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE book PUBLIC "-//OASIS//DTD DocBook XML V4.2//EN"
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"http://www.oasis-open.org/docbook/xml/4.2/docbookx.dtd" [
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<!ENTITY mdash "—" >
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]>
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<chapter id="faq">
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<title>Frequently Asked Questions</title>
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<para>This chapter contains a number of frequently asked questions and
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troubleshooting tips. It currently lacks content, but it is expected to grow
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over time.</para>
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<!-- Note: you may be tempted to put in questions here that concern current
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missing features or known issues type of stuff. Please do not do that.
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This section should only contain questions that will still be valid in
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at least 2 years. If you have something short term, please consider putting
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it in the known issues list. -->
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<section id="faq-generic">
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<title>Generic Frequently Asked Questions</title>
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<section id="q1-generic">
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<title>Where did the Kea name came from?</title>
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<para>Kea is a name of high mountain parrot living in New Zealand.
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See this <ulink url="https://lists.isc.org/pipermail/kea-users/2014-October/000032.html" />
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for an extended answer.</para>
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</section>
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<section id="q2-generic">
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<title>Feature X is not supported yet. When/if will it be available?</title>
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<para>Kea is developed by a small team of engineers. Our resources are
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limited, so we need to prioritize requests. The complexity of a new
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feature (how difficult is it to implement a feature and how likely it
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would break something that already works), amount of work required and
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expected popularity (i.e. how many users would actually benefit from it)
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are three leading factors. We sometimes also have contractual obligations.
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</para>
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<para> Simply stating that you'd like feature X is useful. We try to
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implement features that are actively requested first, but the reality
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is that we have more requests than we can handle, so some of them must
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be postponed, at least in the near future. So is your request likely to
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be reject? Not at all. You can do many things to greatly improve chances
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of your request to be fulfilled. First, it helps to explain why you
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need a feature. If your explanation is reasonable and there are likely
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other users that would benefit from it, the chances for Kea developers
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to put this task on a roadmap is better. Saying that you are willing
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to participate in tests (e.g. test engineering drops when they become
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available) is also helpful.</para>
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<para>Another thing you can do to greatly improve chances of a feature
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to appear is to actually develop it on your own and submit a patch.
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That's a venue that people often forget about. Kea is an open source
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software and we do accept patches. There are certain requirements, like
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code quality, comments, unit-tests, documentation, etc., but we have
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accepted a significant number of patches in the past, so it's doable.
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Accepted contributions range from minor documentation corrections to
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significant new features, like support for new database type. Before
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considering writing and submitting a patch, make sure you read
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Contributor's Guide in <ulink url="http://git.kea.isc.org/~tester/kea/doxygen/">Kea Developer's Guide</ulink>.
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</para>
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<para>Kea is developed by ISC, which is non-profit organization.
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You may consider signing a development contract with us. In the past
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we did implement certain features due to contractual obligations.
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With additional funds we are able to put extra engineering efforts
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into Kea development. We can reshuffle our schedule or add extra
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hands to the team if needed. Please keep in mind that Kea is an
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open source software and its principal goal is to provide good DHCP
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solution that can be used by everyone. In other words, we may
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refuse a contract that would tie the solution to specific proprietary
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technology or make it unusable for other users. Also, we strive to
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make Kea a reference implementation, so if your proposal significantly
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violates RFC, we may have a problem with that. Nevertheless, please
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talk to us and we may be able to find a solution.</para>
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<para>Finally, Kea has a <ulink url="http://kea.isc.org/roadmap">public
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roadmap</ulink>, with releases happening several times each year. We tend
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to not modify features for current milestone, unless there are very good
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reasons to do so. Therefore "I'd like a featury X in 6 months" is much
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better received than "I'd like a feature X now".</para>
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</section>
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</section>
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<section id="faq-dhcp4">
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<title>Frequently Asked Questions about DHCPv4</title>
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<section iq="q1-dhcp4">
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<title>I set up a firewall, but Kea server still receives the traffic. Why?</title>
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<para>Any DHCPv4 server must be able to receive from and send traffic to the
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hosts that don't have an IPv4 address assigned yet. That is typically not
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possible with regular UDP sockets, therefore Kea DHCPv4 server uses raw
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sockets by default. Raw sockets mean that the incoming packets are received
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as raw Ethernet frames, thus bypassing the whole kernel IP stack, including
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any firewalling rules your kernel may provide.</para>
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<para>If you do not want the server to use raw sockets, it is possible to
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config Kea DHCPv4 server to use UDP sockets instead. See <command>dhcp-socket-type</command>
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described in <xref linkend="dhcp4-interface-configuration" />. However,
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using UDP sockets have certain limitations. In particular, it may not allow
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to send responses directly to the clients without IPv4 addresses assigned.
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That's ok, if all your traffic is coming through relay agents.</para>
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</section>
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</section> <!-- end of DHCPv4 FAQ section -->
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<section id="faq-dhcp6">
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<title>Frequently Asked Questions about DHCPv6</title>
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<section iq="q1-dhcp6">
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<title>Kea DHCPv6 doesn't seem to get incoming traffic. I checked with tcpdump (or other traffic
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capture software) that the incoming traffic is reaching the box. What's wrong?</title>
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<para>Please check whether your OS has any IPv6 filtering rules. Many
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operating systems are shipped with firewalls that discard incoming IPv6
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traffic by default. In particular, many Linux distributions do that. Please
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check the output of the following command:
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<screen>
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# <userinput>ip6tables -L -n</userinput></screen>
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One common mistake in this area is to use <command>iptables</command> tool,
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which lists IPv4 firewall rules only.
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</para>
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</section>
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</section> <!-- end of DHCPv6 FAQ section -->
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</chapter>
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@@ -81,6 +81,8 @@
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<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="logging.xml" />
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<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="faq.xml" />
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<chapter id="acknowledgements">
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<title>Acknowledgements</title>
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